Shipping Policy
We work hard to process and ship your order as quickly and reliably as possible.
1. Shipping costs:
Shipping is free on every order, to every country we deliver to. The price you see at checkout is the price you pay. If customs or import charges arise, they are our responsibility.
2. Order processing time:
Orders are processed within 1 to 3 working days after payment confirmation. During busy periods, promotions and holidays, processing can take up to 5 working days. Orders are processed Monday to Friday, excluding weekends and Dutch public holidays.
3. Delivery time:
The estimated delivery time is 7 to 14 working days from order confirmation, including processing. Our products are dispatched from the warehouses of our international fulfilment partners. Delivery estimates are not guaranteed and can be affected by circumstances outside our control, such as carrier delays, customs processing, weather or peak periods. In any event, we will deliver your order within 30 days of the contract being formed, unless we agree a different time with you. If we fail to do so, you may cancel the order and receive a full refund.
4. Tracking:
Once your order has been dispatched, you will receive a confirmation email with a tracking number. Tracking updates can take 24 to 48 hours to appear after dispatch.
5. Delivery countries:
We deliver to the countries that can be selected at checkout.
6. Address accuracy:
Please check your shipping address carefully at checkout. If a parcel is returned to us because of an incorrect or incomplete address, we will contact you to arrange a new delivery.
7. Delayed, lost or damaged parcels:
If your parcel has not arrived within the estimated delivery time, the tracking status has not changed for more than 7 days, or your parcel arrives damaged, contact us at support@getkernly.com with your order number. We will investigate with the carrier and, where needed, send a replacement or refund you.
8. Questions:
Email us at support@getkernly.com. We reply within 24 to 48 hours on working days. De Haan Online, Splitting 1, 9281 KJ Harkema, the Netherlands. KvK 88724204. VAT NL004654469B78. Telephone +31 6 44842016. Last updated: October 2026.